Reservation Agents

Job Summary
We are a local Property Management company. We are seeking a dedicated and enthusiastic Reservation Agent to join our team in providing exceptional guest services. The ideal candidate will possess strong communication skills and a passion for hospitality, ensuring that each guest's experience is seamless from the moment they inquire about reservations. As a Reservation Agent, you will play a vital role in managing bookings, addressing guest inquiries, and enhancing overall guest relations.

Duties

• Handle incoming reservation requests via phone, email, and online platforms with professionalism and courtesy.
• Provide detailed information about accommodations, amenities, and services available at the resort.
• Assist guests with modifications or cancellations of existing reservations while adhering to company policies.
• Maintain accurate records of all reservations and ensure that all information is updated in the system.
• Collaborate with other departments to ensure that guest requests are fulfilled promptly and efficiently.
• Address any guest concerns or issues with empathy and professionalism to enhance guest satisfaction.
• Utilize phone etiquette skills to create a welcoming atmosphere for guests during their interactions.

Experience

• Previous experience in customer service or hospitality is preferred, particularly in hotel, resort environments, or property management.
• Strong knowledge of guest services principles and practices is essential for success in this role.
• Familiarity with reservation systems and hotel management software is advantageous.
• Excellent phone etiquette and interpersonal skills are required to foster positive guest relations.

Requirements

• Must have reliable transportation
• Must be able to pass a background check and drug screening. We also conduct random drug screening throughout employment.
• We are looking for someone who can mainly work nights, as this is the desired shift to fill. But we are also looking for someone who can work a mixture of shifts (8 am-4 pm or 3 pm-11 pm). Weekends and Holidays are required. We are open 7 days a week from 8 am-10 pm.

Join our team as a Reservation Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!