Membership Specialist

Job Details
OLLI’s Membership Specialist will provide customer service to our growing OLLI membership base. The Membership Specialist will answer phone calls and provide assistance to members on site. The membership specialist will support OLLI instructors in the classroom with instructional technology needs. The Membership Specialist will liaison with campus and community partners about membership benefits. Some outreach outside of the office on campus and in the community will be required. Work will involve driving, sitting, speaking, standing, walking, and writing.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 49 states and 55 nations. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science: coastal and marine systems science and education sciences.

Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

How to Apply: Interested candidates may apply online at https://www.schooljobs.com/careers/ccu/jobs/4780449. Applicants are required to submit a resume, cover letter, and reference list. Deadline to apply: February 10, 2025. Coastal Carolina University is an EO/AA employer.

Duties
Duties include, but not limited to:

1. Provide customer service and support to OLLI members through the OLLI Office. Provide information on courses and membership benefits. Assist with issuing of parking decals for members, membership cards, and other member benefits as necessary. Communicate with members or prospective members in person, by phone, and via email.

2. Register members for courses and take payment for courses, excursions and membership. Resolve questions about registration and payment by providing excellent customer service. 

3. Assist with OLLI events as needed. 

4. Liaison with campus and community partners to establish and maintain membership benefits. Work with partners to ensure that partnerships are beneficial to all parties. 

5. Assist with programming of schedule in CampusCE when needed. 

Qualifications
Required: A high school diploma and experience in a customer service setting.

Preferred: A bachelor’s degree, experience in a customer service setting, and experience in an educational setting. Experience in a sales or customer service environment; experience with Word and Excel programs. Experience with promoting and facilitating partnerships with organizations. 

Knowledge, Skills & Abilities: Excellent interpersonal, written, and verbal skills; and an ability to work with volunteers and other staff on registration for membership and courses. Knowledge of marketing programs and merchandise. Ability to maintain confidentiality when appropriate and exercise judgment in communication with members.