Reservation Agent

This position is for a reservations agent/office assistant. A set schedule will be given, and shift hours will be a mixture of day shifts and evening shifts. Weekend availability may or may not be required.

Casago Myrtle Beach is looking to hire two to three reservation agents and pay will start between $13.75-$15 per hour, plus anywhere from $5,000 - $7,000 in yearly bonuses. We are a full-service property management company specializing in ocean front vacation rentals and property management. Candidates will report to and from our headquarters which is located at 516 Broadway Street in Myrtle Beach. This is a year-round position. Candidates will be awarded bonuses as various criteria is met each month.

Job Responsibilities

• Inputting guest reservations
• Responding to inquiries
• Communicate with guests via phone, text and email
• Run daily reservation and cleaning reports
• Refunding security deposits
• Assign guest door (access) codes to their rentals
• Work through emails via ticketed system
• Address and resolve guest complaints
• Assist guests with check in and check out process

Experience

*We prefer a candidate who has experience in customer service and/or a background in hospitality, reservations, front desk, resorts, hotels, etc. While no experience in this field is necessary, we are only looking for candidates who have a strong work ethic and are willing to learn.

Skills

The ideal candidate shall possess strong communication skills, both oral and written. The candidate will be required to communicate with guests, homeowners and coworkers via text and email, and proper grammar and spelling skills are very important. Strong organizational skills and proficiency in Microsoft Word and Excel are required.

Work Remotely

• No

Job Type: Full-time

Salary: $33,600.00 - $36,200.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time-off
• Referral program

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you live in the Myrtle Beach area?
• Are you willing to work a mixture of day shifts as well as some evening shifts? We are only looking for candidates with open availability.
• Candidates must be able to pass a drug test and background check in a timely manner. Will this be a problem?

Work Location: In person