Posted: Dec 26, 2024

Claims Administrator (FT)

Carolinas Staffing Solutions - Loris, SC
Full-time
Salary: $11.16 - $12.00 Hourly
Application Deadline: Nov 20, 2025
Other
Claims Administrator

DEFINITION: Coordinate all “new” incoming job information, develop all electronic and hard job files, conduct follow-up calls to all customers and etablish and maintain overall job tracking and provide exemplary customer service, both internally and externally. This position is also responsible for handling the phone duties associated with claims and runs weekly/monthly reports for each team. This is an AT-WILL position.

SUPERVISION RECEIVED AND EXERCISED: Receives direction from the Branch Manager/Controller; exercises direct supervision over assigned staff.

ESSENTIAL FUNCTIONS OF THE POSITION:
  • Oversees the claim file process from the time the estimate is completed through the closeout of the job.
  • Works with the team coordinators to ensure projects run smoothly and efficiently.
  • Updates all information into Customer Access Database.
  • Performs general administrative work as necessary, including preparing reports and correspondence, reviewing correspondence, copy filing of documents, entering computer data and preparing spreadsheets, etc.
  • Tracks Project Managers or budgets and schedules completed and filed into electronic and paper central file.
  • Conducts periodic audits of team job files during a job.
  • Audits files when they are closed-out to determine system integrity; if weaknesses are identified, provides input as to corrections necessary.
  • Monitors PSA and provides weekly team updates.
  • Monitors Xactimate, PSA, Contractor Connection, etc. for updates to project jobs.
  • Receives updated notes from the Project Managers and Coordinators and reviews and files into the electronic and paper central file.
  • Coordinates and provides professional client services in assigned area of responsibility.
  • Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation.
  • Receives and responds to inquiries, requests for assistance and complaints from clients; investigates complaints and recommends corrective action as necessary to resolve complaints.
  • Participates in staff selection; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures; completes employee evaluations and development plans for career success in the company.
  • Applies all safety rules and regulations to work efforts and prevents work hazards. Other duties as assigned.
QUALIFICATIONS:
Ability to:
  • Effectively organize and administer the claims process; manage multiple projects at a time while paying strict attention to detail.
  • Manage crises as they occur.
  • Establish and maintain cooperative working relationships with those contacted through the course of work; gain cooperation through discussion and persuasion.
  • Communicate clearly and concisely, both orally and in writing; must be proficient in reading and writing the English language.
  • Assist in problem solving and in making the Company more effective and efficient.
  • Work on call and in all emergency situations, as needed.
  • Apply general mathematical and data entry skills.
  • Generate timely information with accuracy and efficiency.
  • Produce work in a timely, budgeted, scheduled and profitable manner.
  • Apply established Company policies and procedures, including safety procedures and principles.
  • Understand, interpret and apply pertinent laws, codes and regulations as they pertain to the position.
  • Provide exemplary customer services to clients, employees and vendors.
Knowledge of:
  • Basic principles and practices of organization and administration.
  • Principles and practices of supervision, training and performance evaluation.
  • Administration and tracking of annual budgets, business plans and sales goals.
  • Industry software and platforms: Xactimate, Contractor Connection, PSA, Code Blue and other similar programs.
  • Modern office practices and technology, including Microsoft Office, Outlook, copiers, telephone, facsimile, etc.
  • Restoration industry language, practices and terminology.
  • English usage, spelling, grammar and punctuation; basic mathematics.
  • Professional ethics.
  • Company policies and procedures.
  • Pertinent federal, state and focal laws, codes and regulations that govern the areas of the position.
  • OSHA safety regulations as they pertain to the restoration industry.
EXPERIENCE AND TRAINING/EDUCATION GUIDELINES
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
  • Two years of professional experience in assigned or related field, including one year ina supervisory or administrative capacity. Experience in construction/restoration work claims processing or work in process is preferred.
Training/Education:
  • High School Diploma or GED equivalent.
License and Special Requirements:
  • Possession of, or ability to obtain, an appropriate, valid state driver's license and satisfactory driving record.
  • Computer literate with knowledge and experience with the Internet, MS Outlook, Word, Excel, PowerPoint.
PHYSICAL DEMANDS
Must possess:
  • Mobility to work in a standard office setting and use standard office equipment.
  • Accurate vision to read printed materials and a computer screen.
  • Ability to communicate in person, before groups, and over the telephone.
  • Finger dexterity to operate a computer keyboard, writing implements, office equipment and calculator.
  • Ability to occasionally bend, climb or balance, kneel, stoop, walk, push, and pull drawers open and closed to retrieve and file information.
  • Ability to lift up to 25 Ibs. necessary to perform job functions.
  • Ability to use hands to handle, feel or operate objects, tools or controls and reach with hands and arms.
Office Locations to Apply:
Myrtle Beach Office:

  • Walk-ins: Monday - Friday, 9:00 a.m. to 11:00 a.m. or 1:00 p.m. to 3:00 p.m.
  • Address: 3691 Palmetto Point Blvd., Myrtle Beach, SC 29588
  • Phone: 843-293-5400
Whiteville Office:

  • Walk-ins: Monday - Friday, 8:00 a.m. to 11:00 a.m. or 1:00 p.m. to 4:00 p.m.
  • Address: 1727 S. Madison St., Whiteville, NC 28472
  • Phone: 910-641-0031
Shallotte Office:

  • Walk-ins: Monday - Friday, 8:00 a.m. to 11:00 a.m. or 1:00 p.m. to 4:00 p.m.
  • Address: 4480 Main St., Shallotte, NC 28470
  • Phone: 910-754-5393
Job Type: Full-time

Salary: $16.00 - $17.00 per hour

Expected hours: 40 per week

Schedule:

  • 8 hour shift
Work setting:

  • In-person
Experience:

  • Claims Administrator: 1 year (Preferred)
Work Location: In person