Assistant Manager
SkyWheel Myrtle Beach is seeking a dependable, team-oriented individual with high energy and a passion for delivering excellent guest service. The Myrtle Beach SkyWheel is seeking a qualified individual to join our team as an Assistant Manager. This individual will be responsible for overseeing daily operations and customer service through management of the SkyWheel Supervising Team. We are looking for a motivated individual with industry experience. This position reports to the General Manager.
SkyWheel Myrtle Beach is passionate about having a team that strongly aligns with our Core Values.
- Integrity- Always do the right thing.
- Safety- Take care of yourself, your surroundings, and our guests.
- Fun – Enjoy the work you do.
- People First- Respect the needs of our guests and team.
- Enthusiastic – be tenacious, competitive, and energetic.
Job Duties
Effectively manage and inspire the Supervising Team to achieve results by setting high standards for performance under the direction of the General Manager
Assist Supervising Team in the creation, performance and documentation of staff training and orientation
Ensure proper staffing, capacity, efficiencies, crowd control and guest service standards are met daily
Manages inventory, tracking/analyzing weekly and monthly.
Manages vendor purchases and material sourcing.
Ensures crew members are compliant with inventory control procedures.
Ensure compliance with all internal control and cash management policies, procedures and practices
Manages schedule based on business demands.
Manages timecard approvals for payroll.
Ensure compliance with staff attendance and appearance policies
Ensure staff is performing the highest level of customer service
Conduct annual reviews with employees.
Exemplify and maintain exemplary levels of guest service and handle customer complaints
Handle customer-involved incidents and accidents
Complete daily, weekly, monthly and annual reporting
Assist with planning and executing of employee incentive programs
Maintain a positive relationship with venue partners and solicit and encourage retail/restaurant support as an effort to promote their business and add value to the overall venue.
